FitZone is a leading health and fitness company dedicated to helping people achieve their wellness goals.
*The actual business name has been altered in accordance with a non-disclosure agreement (NDA).
FitZone faced the challenge of managing their billing process, which was inefficient and cumbersome for both staff and customers. The current billing system lacked the functionality to automate tasks, and the customer experience was poor due to delays in payment processing and errors in billing.
Arixess’s strategy was to create a billing system that would automate tasks, improve customer experience, and reduce errors in billing. The solution was to develop a cloud-based system that would integrate with the FitZone website and automate billing processes, including payment processing and invoicing.
The new billing system includes features such as automated billing, online payment processing, and a customer portal for managing payments and subscriptions. This has reduced the workload on FitZone staff, increased accuracy in billing, and improved customer satisfaction.
Additionally, Arixess worked on improving the overall user experience of the system, with a focus on simplicity and ease of use. They conducted extensive user testing to ensure the system was intuitive, and made iterative improvements based on user feedback.
The new billing system developed by Arixess has transformed FitZone’s billing process, providing a seamless and efficient experience for both staff and customers. The system has enabled FitZone to attract new customers and increase revenue while reducing workload and errors. Arixess continues to work with FitZone to add new features and capabilities to the system, ensuring that it remains up-to-date and meets FitZone’s evolving needs.